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Returns and Refunds

Can I return a product just because I changed my mind?

Of course, the important thing is that the product you are sending back is intact, never used, with original label and packaging. For hygiene reasons we do not accept returns for underwear lower parts.

How do I return my order?

What you ordered doesn’t satisfy you or you changed your mind and you want to return it?. To access the section dedicated to returns, please click on the link below:. Access the section dedicated to returns. The costs of the first shipment arising fr

How much does the return cost?

It's free! The costs of the first shipment of each order resulting from your choice to return the products are at our expense. The cost, the organization and the responsibility for the transport of any shipments after the first, in relation to a mult

How many days do I have to request a return?

You have 30 days to request the return of your order. After the return request you have 14 calendar days to send us the products you want to return. For more information you can consult our General Conditions of Sale here

I have chosen the wrong size/color, can I replace it?

If during your purchases you have the wrong size and colors you can make the return and then buy the items in the correct colors and/ or size.

I filled out the return form, but I thought about it and I want to keep the items. What should I do?

You can contact our customer service by clicking here.

How soon will I be reimbursed?

We will reimburse you within 14 days of receipt of your parcel in our warehouse!

Can I return from multiple orders?

Yes, in order to reduce the environmental impact you can return items of different orders in the same box. However, we kindly ask you to keep them distinct, perhaps by separating them or marking them clearly. This will help us process returns quickly

How do I prepare my return package?

1. Carefully pack the article including all pendants, labels, bags and packages present at the time of receipt. Use the original packaging or a sturdy box or envelope suitable for the size and shape of the item. 2. Make sure to wrap the item and seal