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What do I do if in the package it is missing an ordered item?Updated a month ago

We’re sorry for the inconvenience!

First, make sure you have not received any emails about the product not being available. Check your order confirmation and your account to confirm the inclusion of the missing item. If you have made multiple orders, your orders will have different order numbers - this means different deliveries and no incomplete order.

If your scenario is not in the above cases, do not worry and contact customer service explaining the issue in detail.

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