On the Ragno.eu website you can complete your order also through the guest mode, without registering your data.

On the Ragno.eu website you can complete your order also through the guest mode, without registering your data.

Do I need to register to place an order?

Forgot your password? Don’t worry! Click on the menu item called Account, located at the top right. In the space for entering your password you will find the words "Forgot your password?", click and proceed with the instructions provided.

Forgot your password? Don&#x2019;t worry! Click on the menu item called Account, located at the top right. In the space for entering your password you will find the words &quot;Forgot your password?&quot;, click and proceed with the instructions provided.

I forgot my password. How do I recover it?

Sure! Subscribing to our newsletter is the first step towards a world of exclusive opportunities and engaging content. By registering you will become part of a passionate community, where you can receive exclusive content and be updated on the latest

Sure! Subscribing to our newsletter is the first step towards a world of exclusive opportunities and engaging content. By registering you will become part of a passionate community, where you can receive exclusive content and be updated on the latest trends.Sign up today and be surprised!

Can I subscribe to the newsletter?

We would like to inform you that you can unsubscribe yourself from our newsletter. Open the last newsletter you received and scroll down to the bottom, where you will find the following: "Click here if you no longer want to receive our e-mail". By cl

We would like to inform you that you can unsubscribe yourself from our newsletter. Open the last newsletter you received and scroll down to the bottom, where you will find the following: &quot;Click here if you no longer want to receive our e-mail&quot;By clicking on that link, you will be able to unsubscribe from our newsletter.We remind you that newsletters are an effective way to stay updated in real time on all our promotions!

How can I unsubscribe from the newsletter?

Ragno

Registration

How can I check the status of my order?

How can I change or cancel my order?

I have a promo code. Where do I enter it?

What do I do if I have not received the order confirmation?

How do I order online?

How can I find the item I’m looking for?

How do I choose the right size?

How do I measure my body?

What is the Wishlist?

Are the prices shown VAT included?

What are the online sales conditions?

What do I do if in the package it is missing an ordered item?

How do I claim a wrong or defective item?

Can I provide feedback on a product I have purchased?

How do I remove products from the cart?

Orders

Which are the payment methods available?

When will my credit card be charged?

Why was my payment declined?

Can I request an invoice for my order?

Payments

How much does shipping cost?

In which countries do you ship?

When will my order be shipped?

How can I track the status of my order?

I entered an incorrect address. How can I change it?

What if when the courier comes when I'm not at home?

My order is delivered, but I have not received it. What should I do?

Can I be contacted by the courier before delivery?

Shipments

Can I return a product just because I changed my mind?

How do I return my order?

How much does the return cost?

How many days do I have to request a return?

I have chosen the wrong size/color, can I replace it?

I filled out the return form, but I thought about it and I want to keep the items. What should I do?